Research services
A patient-led NHS should mean that patients and the wider public are consulted on the shape of current and future health services. Engaging the public effectively can influence their relationship with the service because:
- Services make better decisions if they consult local people
- Services should be obliged to consult as part of good governance
- Good engagement activities establish dialogue with patients and the wider public
What can we offer?
- Policy and strategy development
- Reputation audit and monitoring
- Reconfiguration consultation
- Communications development, testing, and evaluation
- Service monitoring and evaluation
- Customer satisfaction and patient experience
- Stakeholder engagement and involvement
- Patient and public involvement
We do this through:
- Qualitative research -
to understand what people think, say, feel and do and why they think, say, feel and do it
- Quantitative research -
to measure how many people hold particular views and understand and generate statistics
- Deliberative research -
learn what people will say when given access to the appropriate information, evidence, opinion and time needed to develop an informed view. This can be done via:
- Citizens Juries - develop informed responses to specific policy issues or questions
- Workshops - scope out views and solutions
- Forums - examine and measure views on policy issues
- Summits - where scale is important to the validity of the response
- Online deliberation - where a larger response is needed in order to ensure wide-scale local engagement
For more information contact Richard Forshaw