Dr Foster Intelligence

In this section:

• Management information
  • Contacts
  • Improving quality of care
  • Supporting effective organisations
  • Managing long-term conditions
  • Commissioning
  • Patient experience
    • PET details
    • PET in practice
    • PET for GPs
• Approved FESC provider

Patient experience

Patient Experience Tracker (PET) - instant feedback on patient and staff experience

The Patient Experience Tracker handsets:

• Ask key questions that can be customised and produced in any language, including Braille
• Generate comprehensive and frequent electronic reports
• Have high response rates
• Involve staff and patients in improving service delivery
• Encourage staff to be aware of patient needs
• Enable the fast identification of potential problems

• Read more about PET
• Request further details
• See the work of Homerton University Hospital NHS Trust Foundation in action here and read about more of our partners’ success here, as well as in recent coverage by ITV.

Homerton University Hospitals NHS Foundation Trust

Homerton wanted to be able to communicate with hard to reach patients in order to improve services and patient experience. Previous methods of surveying patients had proved limited, with large groups being missed. The trust began using Dr Foster Intelligence's Patient Experience Tracker (PET) in order to reach patient groups that had proved difficult to engage with in the past. The improved channels of communication have raised the levels of trust and understanding between staff and patients. Teamwork and intra-trust confidence have increased because of the partnerships formed in implementing and managing the data capture and response systems. They are now aiming for a 75 per cent patient response rate.

• See their story here.
• Watch a video of their story