Dr Foster Intelligence

Patient Experience Tracker (PET)

PET can be used by GP practices or other organisations delivering patient care to electronically capture the patient's experience of their service on a daily or even hourly basis. This information can then be benchmarked against chosen parameters. The system can also be used to capture and analyse employee or staff satisfaction levels and identify issues for organisational development and improvement.

The system provides a simple, practical and robust way of rapidly and frequently capturing and analysing results from large numbers of users, without the need for paper-based questionnaires and analytical resources.

• Simple and easy to use with hard wired and mobile data capture units
• Easy to capture and upload data on a daily basis via a docking station, modem and telephone line
• Data stored on a central server
• Unique electronic codes identifying each unit, enabling the data source to be identified for rapid report generation
• Lightweight handheld units - large enough to be handled by frail patients and with large print to ensure the questions can be easily read
• Ability to standardise or customise the questions
• Questions produced in any language